Industry White Papers & Insights
Find relevant white papers about the latest research, products and services from health care's leaders.
Architecture and Design | Environmental Services | Finance & Revenue Cycle Management | Health IT | Operations and Performance Excellence | Patient Care | Patient Safety and Quality | Physician Issues | Workforce
Architecture and Design
Sound Masking Solutions in Hospital Environments
Two of the main challenges all hospitals face are a) ensuring patients can rest and recuperate comfortably and b) ensuring patient privacy is protected. Sound masking – the process of adding an unobtrusive background sound to an environment to cover up excess speech noise – is a cost-effective, low impact means for protecting speech privacy at hospitals and effectively solves these two problems. Sound masking raises the ambient noise level of a hospital and the result is that conversational speech is only audible at distances of 10-15 feet. This helps ensure that patients are able to rest better, resulting in a measurable positive impact on HCAHPS scores, and that patient privacy is better protected in reception areas and exam rooms, helping with HIPAA compliance. This white paper delves deep into how sound masking can not only make a hospital more comfortable, private, and productive but how it can also affect a hospital’s bottom line by positively affecting Medicare reimbursements.
Win the Battle Against Pests Year-Round
From bed bugs to ants, pests can plague healthcare facilities with their mere presence – not to mention full-scale infestations. The resulting remediation efforts can be costly, and patient satisfaction rates can drop to less than desirable rates. But by arming yourself with the knowledge of how to help prevent these pests year-round, you can help ensure your facility is prepared.
Download Orkin’s Seasonal Guide to Pests to help strengthen your IPM program not only in advance of high seasons for certain pests, but also all year long. This guide includes 11 pest profiles that range from termites and cockroaches to flies and birds, providing details on why they pose a risk, evidence of their activity, seasons when they’re most prevalent, prevention tips and potential treatments.
Don’t let pests get ahead of you. Download Orkin’s Seasonal Guide to Pests today.
Inside the Cath Lab: Tracking Supplies, Cutting Costs
In an age of bundled payments, hospitals are under increasing pressure to manage supply costs while providing quality patient care. Automation can help you overcome inventory management challenges that impact your hospital’s efficiency and keep clinicians away from caring for patients, while directly impacting your bottom line.
Emory Saint Joseph’s Hospital in Atlanta, GA invested in RFID technology seven years ago to address critical inventory management issues, and they’re still reaping the benefits.
Download this article to learn how an automated solution and predictive analytics allows Emory Saint Joseph’s to:
- Eliminate manual processes so clinicians can focus more time on patient care;
- Proactively manage expired, recalled and missing products to support patient safety initiatives;
- Make evidence-based decisions system-wide to balance supply needs, utilization and cost.
Intelligent Health Record Aggregation: Enhancing Efficiency and Patient Satisfaction
Intelligent health record aggregation streamlines external medical record collection, reducing time to first appointment, enhances workflow and leads to higher caregiver and patient satisfaction. This white paper shares the experience of University Hospitals Seidman Cancer Center. Through intelligent health record aggregation, the organization achieved:
- Ability to manage high volumes of patients
- Reduction in the barriers of inconvenience and costs
- A complete picture of their patient's health and more
Engaging Patients Through the Power of Your Digital Brand
Digital branding efforts are quickly moving beyond commercial businesses and into hospitals, health systems, and other healthcare arenas. While the strategies employed may be slightly different, the desired outcome is the same: building a trusted brand designed to better engage customers, or in this case, patients.
Tampa General Hospital is doing just that. After migrating their website and mobile app to the open source Drupal platform, Tampa has been able to reach new patients and engage existing ones like never before. Read the white paper to learn how Drupal has enabled Tampa General Hospital to:
- Grow and innovate with a flexible, cost-effective platform to engage their patients, staff, and the community
- Provide conveniences like online scheduling, prescription refill, and hospital navigation on mobile
- Create and distribute content quickly and easily without having to rely on IT departments, or an army of web developers
- Establish trust with patients, exceed their expectations, and provide experiences that surpass those offered in the private sector
Build a Patient-Centered Workforce: How to Select, Align, Develop, and Continuously Retain Highly Engaged People
A Patient-Centered Workforce™ is made of highly-engaged people and teams who endeavor to provide patient-centered care. As the healthcare labor shortage continues, healthcare organizations will need to hire highly-skilled employees who are engaged and accountable, and will go above and beyond to do more with less.
Download this HealthcareSource white paper to learn how to:
- Efficiently select engaged, accountable candidates
- Consistently align expectations of excellence with employees
- Thoroughly develop employees with continuous improvement
- Continuously retain top talent
Why the Item Master is the Center of Your Universe
Most provider organizations struggle with inaccurate, outdated and erroneous information. This white paper looks at organizations that are getting down to the root of these issues.
While the item master should be the single source of truth for product and pricing data, most provider organizations struggle with inaccurate, outdated and erroneous information. This 11-page white paper looks at organizations that are getting down to the root of these issues and implementing master data management strategies aimed at not only cleaning up their item masters but also maintaining integrity over time through data synchronization and automation.
Finance & Revenue Cycle Management
Automation to Optimize Receivables in a Changing Payment Landscape
The growth and complexity of newly merged health systems and a tectonic shift in insurance toward high-deductible health plans are challenging providers' efforts to optimize the collection, posting, reporting, and reconciliation processes. Many providers have moved many of their receivables to more than 70% electronic transactions. Although these are high percentage numbers, it doesn't mean the rest of the back office is working optimally.
Download this whitepaper and learn:
- Questions CEOs should ask about their current payment management strategies
- The tools and solutions that allow providers to manage their payer mix and payments in a more efficient manner.
- Five strategies for improving patient relations in the front-office
Operations and Performance Excellence
Managing Care Variation in the Midst of Change: How One Health System Improves Quality, Saves Money with 3 Key Strategies
Managing variations in patient care can improve performance in areas like outcomes, length of stay and use of tests and medication. One of the challenges is establishing clinical accountability and an ongoing monitoring process to sustain changes in behavior and outcomes.
It's worth the effort, though, as Yale New Haven Health System learned. It looked at hospital-acquired conditions, patient safety indicators and other events that led to poor patient outcomes and were associated with significant care variation across the organization. The system took steps leading to a redesign of orthopedic care and in the process, generated significant improvements and cost savings.
Operations and Performance Excellence
Healthcare Ops Management: 5 Important Trends to Watch in 2017
If you’re in healthcare operations, you have a lot on your mind entering 2017. Every year brings changes to what we currently know while presenting a new set of challenges, and 2017 is no exception. Many of the same issues are still front and center and will remain a constant: Transformation, innovation and utilization of technology. Here’s a look at continuing trends you can’t ignore in 2017, along with some tips for turning these challenges into opportunities.
Operations and Performance Excellence
Patient Safety and Quality
The Point of Care Ecosystem: Four Benefits of a Fully Connected Outpatient Experience
Disconnected processes are creating barriers that can prevent a well-coordinated patient experience and lead to inefficiencies and human error throughout the continuum of care. This can have a significant impact on diagnosis and treatment of a patient. Learn how healthcare organizations are creating fully connected point of care ecosystems where all the processes, equipment, and caregivers are integrated to help ensure a seamless patient experience. This connected point of care ecosystems also provides a platform where organizations can easily consider and leverage new technologies, incorporate best practices and better meet changing demands while still enhancing quality of care.
Improving Inpatient Diabetes Management with a Hypoglycemia Treatment Protocol Quality Initiative at Hamilton Medical Center
The prevention of hypoglycemia, a major and preventable cause of morbidity and mortality in hospitals, requires safe and effective - and just as important, - consistent protocols. But with the changing care standards and legislative drivers, Hamilton Medical Center (HMC) in Dalton, Ga., embarked on a quality initiative to improve treatment of hypoglycemia. Download this case study from Healthways to discover how HMC standardized its hypoglycemia treatment protocol to improve the quality of its diabetes care system-wide. This included:
- New insulin protocols for more consistent administration
- Improved consistency and timeliness of bedtime snacks
- Set times for nightly blood glucose checks
A framework for Achieving Clinical Integration
Parrish Medical Center, a 210-bed acute care hospital, describes some of its long term planning processes aimed at continuing to provide patient-centered care to the communities that it serves. Electing to undergo and eventually become the first organization to successfully achieve certification for Integrated Care Certification from The Joint Commission, Parrish demonstrated that it not only could say that it’s providing clinically integrated care, it proved it. Learn how the team prepared to undergo the evaluation, some of the lessons learned and three things organizations should do when undergoing the evaluation.
Reducing Length of Stay & Readmissions for Acute Vertebral Compression Fracture Patients
With an estimated incidence of 700,000 every year, vertebral compression fractures, or VCFs, are the most prevalent consequence of osteoporosis, surpassing hip, wrist or pelvic fractures. Drs. Singer and Sayah of Medstar Georgetown University Hospital explain the hospital and economic implications of treating VCF patients with kyphoplasty vs. nonoperative management, including the potential for kyphoplasty to reduce hospital length of stay (LOS) and readmission rates by nearly half, and increase the likelihood of routine discharge home.
Physician Network Life Cycle: Building the Plan to Evolve Your Network
This whitepaper on the HSG Physician Network Life Cycle provides a framework for tackling appropriate management challenges given the current growth trajectory of your Employed Physician Network, as well as providing a longer-term path for evolving the capabilities of the network to positon it for success in a value-focused healthcare industry. Through the HSG Physician Network Life Cycle, we outline the six stages of evolution for Employed Physician Networks and the capabilities management should be looking to build and ingrain into the organization at each stage. For physician network executives, the keys to successfully evolving the network across the stages of the life cycle are:
- Tailoring management Day-to-Day Actions to the reality of needs of the current stage.
- Performing Next Stage Preparations for developing the competencies that the group must possess to be successful in the next stage of the Life Cycle.
- Distilling down the totality of the actions required into the Network Development Action Plan that ensures both the short-term and long-term needs of the group are being met.
HSG works with health systems across the country to build high-performing physician networks. We want to help your network build the long-term plan that positons it to evolve through the Physician Network Life Cycle and develop the competencies it needs.
How to Address ACA Employer Reporting’s Complex Challenges
The Affordable Care Act (ACA) includes significant, and often subtle, nuances that can lead to challenges in complying with the law. While most organizations have made necessary modifications to their benefit plan structure, managing the complex Internal Revenue Service (IRS) reporting requirements may present unforeseen challenges and exposure to penalties and risk.
Learn about four common ACA pitfalls that can expose your health care organization to penalties and risk — and how you can address the challenges of IRS reporting requirements and avoid such risk.
Download the white paper from Ernst & Young LLP, The Affordable Care Act: streamlining reporting and compliance, to learn more.
East Tennessee Children's Hospital: Long Term Success in Improving Population Health
East Tennessee Children's Hospital offers an Employee Health and Wellness clinic to their population that has been in place since 2007. The hospital had a set of employee awareness and education programs designed to promote one-on-one individual health and wellness, but these programs were not impacting the larger employee population. The employee population at Children's Hospital is challenged, as is much of the Southeast, by regional and cultural lifestyle choices.
Learn how East Tennessee Children's Hospital implemented an innovative outcomes-based wellness program to improve the health of its employee/spouse population.