Hospitals and health systems use automated care management tools for timely and appropriate interventions and to reduce unnecessary utilization in both inpatient and outpatient settings, according to the Most Wired survey.

More than 80 percent of Most Wired hospitals use an enterprisewide patient-logistics management system to track patient progress in emergency department and hospital units compared with 65 percent of all hospitals surveyed. Most Wired organizations also lead in the ability to get patient information from physician offices and electronic charting by nurses for evidence-based care plans, discharge checklists and care transitions.

“Automated case management tools allow the care management team to not only spend more time with patients, but also allow the seamless transition of care to post-acute facilities,” says Charles Palmer, chief information officer, Nanticoke Health Services in Seaford, Del.

What’s lacking among hospitals and health systems are integration, analytics and reporting tools for evidenced-based coordinated care and streamlined provider workflow across the continuum. Almost 60 percent of Most Wired organizations have the tools for an integrated care plan vs. 42 percent of all hospitals surveyed.


Create seamless patient information flow from primary care physician to hospital.

Share the care plan electronically with the care team and patient.

Prioritize and coordinate care electronically across settings.

Check and document care plan adherence in the electronic health record.

Use automated case management tools — utilization management, clinical documentation, discharge planning.

Present complex data with simple visualizations for rapid use at the point of care.

Create rules engine for smart data-sharing to provide the right person with the right information at the right time.