"Several focus groups into this process, somebody asked me in a session, 'You know, I really like this stuff and I think it's nice and understandable. But what part of the body is this discharge coming from?' I was horrified."
—Michael Paasche-Orlow, M.D., head of Boston University Medical Center's health literacy project in an H&HN article [see page 34].

"They asked who the shooter's doctor was. We think of health care as an episode of care. They think of health care as managing the population."
—Paul Grundy, M.D., director of IBM's Healthcare Transformation Group, on his conversations with health care providers in Denmark shortly after the January shooting of U.S. Rep. Gabrielle Giffords (D-Ariz.). He spoke at the Mayo Clinic's 2011 Transform Symposium Sept. 11-13