Delivering an Exceptional Patient Experience

The Centers for Medicare & Medicaid Services unveiled star ratings for hospitals based on patient HCAHPS scores as part of an effort to rate hospitals overall using stars in 2016.  

An easy-to-use Web portal that provides patients with information that's relevant to them will improve satisfaction.

Imagine the ROI of a low-cost, high-impact technology if it enhances the patient experience. That is what's happening at Citizens Memorial Hospital, where electronic whiteboards are helping to better engage patients, family members and clinical staff.