The Undercover Hospital Boss

Perhaps the next time we go for employee engagement we should try for a more authentic, radical experience, say something similar to the reality-television show Undercover Boss.

CEOs and boards must start the long hard work of building a solid leadership succession plan.

The now past president and CEO of the American Hospital Association talks ICD-10, what's on tap at this week's big international gathering of health care leaders, and how his retirement is going in the early days.