In an era of heightened focus on reducing readmissions, many hospitals are taking a closer look at how they communicate with patients before, during and after discharge.Linda Campbell, R.N., Vice President of Quality and Patient Safety at MetroWest Medical Center in Framingham, Mass., discusses how her hospital rebuilt its discharge process with input from patients, physicians and the community. Running Time: 3:27
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Building a Patient-Friendly Discharge Process
A hospital rebuilds its discharge process with the voice of the patient in mind.
June 27, 2012