Technical skills for success as a financial executive in a rapidly changing world:
Build trusting, collaborative relationships with stakeholders from boards to clinicians and the community. Identify needs and follow through on promises. Communicate a shared vision and accomplish objectives through persuasion. Share views in a nonjudgmental way. Hold individuals accountable for their actions.
Make clear, succinct financial presentations to diverse audiences. Provide relevant, persuasive written materials appropriate to audiences. Use factual data to produce credible reports. Provide and receive constructive feedback. Create an environment that values differences in staff, patients and communities.
Facilitation & negotiation
Facilitate processes, meetings and discussions and understand group dynamics. Create, participate in and lead teams effectively to defined goals. Practice collaborative decision-making.
Identify and address ideas, beliefs and viewpoints that should be given serious consideration in problem solving. Identify your own method of decision-making and problem solving. Provide visionary leadership to identify future possibilities. Value and act on feedback. Apply lessons learned from successes, failures and setbacks. Incorporate leadership and management theories. Serve as a change agent. Serve as a professional model and mentor.
Create a climate of teamwork and trust. Foster commitment to organizational purpose and values.
Source: Excerpted from "Executive Assessment — Technical Skills Drill Down,"Healthcare Financial Management Association, 2012.