Rather than lecture physicians, nurses and other providers about their poor communication skills and procedures, Suzanne Gordon decided to co-write a play that showed them where their weaknesses can be found. In a video interview, Gordon describes the result of that decision, "Bedside Manners," a play that was recently performed at the 2013 NPSF Patient Safety Annual Congress.
H&HN Daily
Playing Around to Improve Care
As Shakespeare wrote, "the play's the thing," and this one shines a light on quality improvement.
June 24, 2013
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