Holy Family Memorial in Manitowoc, Wis., uses information technology and analytics to make wise decisions to meet the goals of improving health in the community. “One of the biggest challenges in health care in doing any sort of transformation is keeping the caregivers and support staff excited about making the transformation,” says Mark Herzog, president and CEO. Caregivers are given metrics on safety and outcomes and technology is being used for non-efficient tasks. New tools empower patients and allow for care on their own terms.