When it comes to health care, the differences between men and women go way beyond their reproductive roles. A growing body of evidence finds variance between the genders in disease incidence and manifestation in a number of organ systems — from the heart to the gastrointestinal tract.
As a result, some hospitals are broadening the scope of women’s health services beyond the traditional realms of obstetrics and gynecology. Approaches range from a niche strategy tailored to women’s needs in one specialty all the way to a one-stop center where women can get multispecialty care attuned to their gender.
STRATEGY ONE: One stop for medical care and more
At the comprehensive end of the women’s services spectrum is the Ripa Center for Women's Health & Wellness, part of Cooper University Health Care’s Voorhees, N.J., campus. The facility is named for TV personality Kelly Ripa and her family, which has supported the Cooper system.
Opened in 2007, the Ripa Center is designed to meet the unique needs of women at all ages and stages of life, explains Adrienne Kirby, the health system’s president and CEO. The facility features internal medicine, obstetrics, gynecology, imaging, cardiology, pulmonology, neurology, endocrinology, gastroenterology, plastic and breast reconstruction surgery, and psychiatry and psychology services.
One founding principle is to make care convenient for women. “Women tend to put everybody else before themselves,” Kirby says. “As people who provide health care, we thought if we could get a woman in the door and make it easier for her to access multiple services at one stop, we could help her to get better health care.”
- 6 Things to Consider When Planning A Women's Service-line Expansion
- Treating Female Vs Male Patients: Gender Difference Snapshots
- How Hospitals Should Rethink Childbirth
An example is the center’s “Half-Day for Health” offering, which enables patients to check off important women’s health to-dos in one visit. During the half-day, women get their annual primary care checkups, their mammograms and/or bone density scans, if needed, and their annual gynecology visits.
The center provides what it has dubbed GPS, which stands for “great personal service.” It involves one phone number women can call to reach a nurse navigator, Bonnie Mannino, R.N., who schedules appointments, answers health questions and guides women through their care across specialties. The number and Mannino’s email address are featured prominently on the Ripa Center’s home page.
Mannino also helps women obtain medical records from previous providers, sends appointment reminders, emails them physicians’ biographies, makes sure patients know where they’re going for appointments, and follows up to ensure that their needs were met. “It increases the number of patient touches that you have,” Kirby says.
The navigator facilitates care coordination between the center’s specialists, especially for women with complex health needs. “She makes sure that everything gets knitted together,” Kirby says.
Of the 19 Ripa Center physicians, 17 are women. It’s that way for a reason — many women like to receive care from female physicians. All of the physicians have an interest in women’s health and understand the subtle nuances and differences, not only of how women seek care, but how conditions may present themselves compared with those of men, Kirby says.
Internal medicine is the center’s backbone. “We’re different in that we’re saying that obstetrics is not the center of women’s health,” Kirby says. “OB is a component of women’s health, but it’s at that one point in the life cycle. The internal medicine doctors are the pivot points around which everything else circles.”
Although most of the center’s internists and many of its OB-GYNs practice there full time, most of the specialists also practice at other locations. Therefore, some specialty services are available at the center each week, but not every day. For example, not enough demand exists for a pulmonologist or endocrinologist to practice there full time, Kirby notes.
The women’s health leadership looks at data on patient demand and usage quarterly to determine where services might be added and where they should be cut back. “It’s about responding to the needs of the community, and you have to be nimble and willing to change,” Kirby says.
Among the metrics are number of patient calls, patient visits, first-time patients and multiple-use patients. Patient visits totaled 16,853 in 2015 — 4,966 for radiology, 5,515 for OB-GYN, 2,539 for primary care and 3,833 for specialty care. There were 2,406 new patient visits last year.
The Ripa Center also monitors quality dashboards for each specialty and for the center overall, as well as patient satisfaction scores.
The center aspires to be more than a place where women receive their medical care. “We really wanted to create a center where women felt it was part of their life,” Kirby says. It has education space, a fitness studio and a demo kitchen for cooking classes. Wellness offerings include yoga, Pilates, mindful meditation and cooking classes. “It’s a nice mix of medical care and fun things centered around how to look and feel better,” Kirby says.
The center has achieved the right balance, she adds. “It’s got comprehensive services, but it’s not so big that it loses any level of intimacy.”
Wellness classes and educational programs on such topics as osteoporosis, diabetes and prenatal nutrition often are the way women find the center. Mass mailings to the community let people know about the various offerings.
Other patients discover the center because they’re already using other Cooper system services or by being referred by independent primary care doctors. Community physicians send patients with complex medical needs to the center because it offers multispecialty care under one roof, Kirby says.
“That’s much better for the patient, and it’s easier for the provider,” she adds.
STRATEGY TWO: Care across life’s stages
Bon Secours Richmond (Va.) Health System aims to be a resource for women from 13 to 113, says Julie Reagan, administrative director of women’s services.
The Bon Secours life stages web page sets the tone. It’s organized into “infancy and childhood,” “discovering you” (ages 13 to 18), “taking the stage” (18 to 40), “hitting prime” (40 to 55), “transitions” (55 to 75), and “living well” (75-plus). A click on any of these stages generates a comprehensive list of health needs for that age group. From there, a click on any of the health needs takes the user to a page full of health information and a link to the Bon Secours physician locator site.
Childbirth still is usually the reason for a woman’s first hospital visit, says Blake Slusser, Bon Secours director of educational programs for women’s services. So one strategy is to court women for obstetrics, build trust and loyalty through that service, and then maintain a lifelong relationship through other services geared toward women.
Because more women are having children later in life or not at all, the life-stages approach provides other entry points into the health system. Although the “taking the stage” web page for women 18–40 features a link for pregnancy care, it also includes cancer, colorectal, continence, hormone, immune system, infectious disease and orthopedic health links.
Older Americans are using the internet more than ever before — 81 percent of people 50 to 64 and 58 percent of those 65 and older in 2015, according to the Pew Research Center. With so many baby boomer women online, the question for hospitals is how to reach them digitally. The answer at Bon Secours: “Let’s use that opportunity to educate them and build relationships with them,” Slusser says. The system’s “transitions” and “living well” web pages contain content tailored to women in the boomer generation and beyond.
It’s not enough to put educational information and links to the physician locator online, Reagan says. The effort needs to be backed up with access to doctors.
Bon Secours has a network of physicians, often women, with an interest in how diseases manifest in females versus males in various specialties. For example, within a group of gastroenterologists, there will be a couple who have a special interest in women’s GI health, Reagan says.
The system is in the process of redesigning its virginia.bonsecours.com website so it offers more topic-specific videos by physicians, including specialists with a focus on women’s health.
Bon Secours also attracts women through educational seminars and special events. The system has partnered with the American Heart Institute locally and is a sponsor of its annual Go Red for Women luncheon. The February event attracted 600 people and featured a Bon Secours cardiologist as a speaker.
“It’s a prime opportunity to highlight how our cardiac services for women stand apart at Bon Secours,” Slusser says.
STRATEGY THREE: A specific focus
Recognition that heart disease often presents differently in women than in men prompted Allina Health to create its Women’s Heart Health Program. The goal is to address disparities in recognizing and treating cardiovascular disease in women.
Located in the Minneapolis Heart Institute on the system’s Abbott Northwestern Hospital campus, the program focuses on primary prevention for at-risk women and secondary prevention for those who’ve had a cardiac event.
“When you’re talking preventive medicine, it isn’t the fireman, it’s more Smokey the Bear,” says Susan White, administrative and program lead for prevention and women’s heart health at the Minneapolis Heart Institute. That’s why the outpatient program focuses not just on medication, but the lifestyle changes women can make to reduce their risk of a heart problem.
The program has three components — nutrition, exercise and a consultation with one of the program’s four cardiologists. Elizabeth Grey, M.D., is director for the program, and its nurse practitioner and physician assistant are both female. “A lot of women like seeing women,” White says. “They feel that it’s a different conversation with a woman. It’s a different comfort level versus a male.”
In the program’s nutrition arm, a dietitian creates an individualized plan for the patient. “We’re addressing nutrition therapy in terms of weight control, lipid management and hypertension, so we’re looking at its inroads on many of the risk factors,” says White, a clinical dietician.
Patients work with exercise physiologists at Abbott Northwestern’s LiveWell Fitness Center. “We really try to look at the management of cardiovascular disease from a panoramic view,” White says.
The Minneapolis Heart Institute fosters a spirit of camaraderie among patients who have heart disease and those trying to prevent it by providing space for the Weekly Women's-Only Cardiac Support Group. “The idea is to have a dialogue in terms of support and education,” White says.
Twice a year, the Women’s Heart Health Program offers community educational sessions specific to women’s cardiovascular disease. Outreach to women’s business groups and churches helps to draw attendees. The spring 2016 session will focus on microvascular disease in women.
The heart institute’s prevention program sees 400 patients, both men and women, quarterly. “It elevates to the consumer our commitment to cardiovascular health,” White says. — Geri Aston is a contributing writer to H&HN.