The perceived quality of patients’ experience during their hospital stay is more important than ever due to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and its potential impact on reimbursements.

Fortunately, hospitals can improve their quality initiatives through judicious management and operation along with making some simple, smart design choices that make patients feel they had a positive experience. 

From critical compliance issues to patient comfort, hospitals are embracing placemaking — the art and science of creating welcoming spaces — to shape the overall patient and family experience, according to a report by Chicago-based Jones Lang LaSalle (JLL) Inc., a real estate management and planning services company with a health care division.  

Read the full story from our sister magazine, Health Facilities Management, here.