Articles by Mary Grayson

Hospitals have made impressive patient safety gains in recent years, but their outpatient collaborators still have a long way to go.

Hospitals seem set to improve quality and efficiencies across the continuum, partially in response to readmission issues, but also as the right thing to do.

Declaring the health care system broken is a familiar, if valid, critique. But what if there wasn't much of a defined system to begin with?

The parts of health care are not "connected" by an overall design. Institutions are where they are more as a by-product of personal and community history than via a grand plan to achieve a goal and, for the most part, they are self-governed and self-organized.

CEO rounding is all the rage again. But there might be a better way to find out what's really going on in your hospital.

Perhaps the next time we go for employee engagement we should try for a more authentic, radical experience, say something similar to the reality-television show Undercover Boss.

The next revolution in health care may already be in your hands.

A growing number of intelligent people think that these little glowing devices are the next market "revolution" in health care.

Despite increasing incentives to work together, hospitals and physicians still struggle to see eye to eye.

A recent PricewaterhouseCoopers physician survey found that the majority of doctors just don't trust hospitals.

CEOs and boards love a good mission statement.

Our popular H&HN Weekly e-newsletter is evolving into H&HN Daily.

What if your "customers" wrote a mission statement for your hospital.