Cary Gutbezahl

Hospital leaders like to think that "immediate jeopardy can't happen here" — until it does.

To be successful and profitable, hospitals need the right amount of slack, or extra personnel who can handle busy times and find creative solutions to ever-evolving challenges.

To be successful and profitable, hospitals need the right amount of slack, or extra personnel who can handle busy times and find creative solutions to ever-evolving challenges.