Articles by R. Ann Fitzgerald

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H&HN Weekly

Holding the Night Shift Accountable, Part I

Hospitals need to provide great performance and excellent service around the clock. But unacceptable behavior among the night staff can prevent organizations from reaching those goals.
January 11, 2011
R. Ann Fitzgerald
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Hospitals need to provide great performance and excellent service around the clock. But unacceptable behavior among the night staff can prevent organizations from reaching those goals.
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