"Leaders have to have a roadmap even when you don’t have a road," says Donna Sollenberger, executive vice president and CEO, University of Texas Medical Branch Health System.
"Leaders have to have a roadmap even when you don’t have a road," says Donna Sollenberger, executive vice president and CEO, University of Texas Medical Branch Health System.
Also, team-like behavior is important, even when teams don't formally exist, Harvard prof says, in a video interview from the NPSF Patient Safety Congress.