How to Communicate with Cultural Sensitivity Health care providers must break through hidden biases to enhance service to patients and their families December 11, 2017 William Maples, M.D. No Comments Actively seeking opportunities to practice and improve culturally sensitive communication goes a long way in connecting with a diverse patient population.Read More
Going Beyond HCAHPS to Improve Patients' Experience Teamwork, communication, trust lead to better outcomes and safety January 31, 2017 William Maples, M.D. No Comments Caregivers communicating effectively leads to satisfaction for both the patient and hospital staff.Read More