Consumerism

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The Role of Turnaround Thinking in Health Care

4 key principles hospital and health system leaders should follow for success

August 15, 2017

Patrick Ryan

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Four key lessons could make a difference in leading your organization during uncertain times.

How Hospitals Can Improve Their Patients’ Care Experience

How hospitals can succeed by keeping customers happy

June 14, 2017

Erik Swanson

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Health care providers must do more to please today’s patient–consumers.

10 Common Themes in Health Care Leaders' Strategies

While health reform 2.0 could throw health systems a curveball, most will stay the course

May 2, 2017

Ian Morrison Ph.D.

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Pursuing high-value care through strategic growth and clinical integration, with increased attention to population health, remains the most sensible strategy, Ian Morrison says.

Trending at H&HN

In an Internet Economy, Health Care Needs to Meet the Consumer's Needs

A focus on expertise should be reoriented toward patient preferences

March 28, 2017

Kenneth Kaufman

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A value proposition that focuses on expertise and reputation should be reoriented to focus on understanding and helping patients on their own terms, Kenneth Kaufman says.

TRENDING AT H&HN

Hospitals Find Ways to Serve Patients on Demand

Extended hours, same-day appointments are fine, but not nearly enough to give today’s consumers the convenience and access they demand.

February 13, 2017

Lola Butcher

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Extended hours and same-day appointments are fine, but not nearly enough to give today's consumers the convenience and access they demand.

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Ken Kaufman’s 5 Tasks for Hospitals in 2017

Success involves transforming health systems for the Internet economy

January 24, 2017

Kenneth Kaufman

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As the digital revolution spreads to health care, a key question is how to adapt to the new realities of the internet economy.

Consumers Drive Complementary and Alternative Medicine Movement

Reiki, tai chi among the alternatives gaining favor with patients and as a result, hospital systems

December 14, 2016

Geri Aston

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Reiki, tai chi among the alternatives gaining favor with patients and as a result, hospital systems.

Health Care’s Digital Revolution Is Here

Digital connectivity is becoming as mainstream in health care as in every other aspect of life.

November 28, 2016

Kenneth Kaufman and Chris Young

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Digital health innovations highlight shortcomings in traditional health care, letting patients pursue alternatives that deliver a better experience, Kenneth Kaufman says.

How to Overcome the Biggest Barriers to Health Care Alignment

Richard Afable, M.D., president and CEO of St. Joseph Hoag, discusses the future of regional health care, and why hospitals no longer can think of themselves as islands unconnected to other pieces of the health care ecosystem.

November 14, 2016

Marty Stempniak

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Richard Afable, M.D., president and CEO of St. Joseph Hoag, discusses the future of regional health care, and why hospitals no longer can think of themselves as islands unconnected to other pieces of the health care ecosystem.

Executive Forum

The Missing Health Care Data That Keeps Hospital Leaders Up at Night

Worries include the things that hospitals aren't measuring, as well as those they are, says Nancy Howell Agee, CEO of Carilion Clinic

October 28, 2016

Marty Stempniak

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Worries include the things that hospitals aren't measuring, as well as those they are, said Nancy Howell Agee, CEO of Carilion Clinic, during a panel discussion Wednesday at the H&HN Executive Forum.

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Feature

Getting the Most Value From Your Physicians

Hospitals have improved medical group operations, but bundled payment and other challenges loom

October 11, 2016

Jeff Goldsmith, Jimmy Burnett, and Ross Nelson, M.D.

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Health system leaders need to take a more holistic view of the role of their physician practices in order to fully realize their worth.

Pennsylvania Hospitals and Libraries Team Up to Boost Patient Engagement

Engage for Health has taken health literacy information into communities

October 4, 2016

Julius A. Karash

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Engage for Health has taken health literacy into communities. Officials say such collaborative efforts are needed to help consumers navigate the complexities of health care.

How Hospitals Can Grow in a Value-Based World

High-quality, patient-centric services must be the basis for expansion into new markets.

September 19, 2016

Michael N. Abrams and Gordon Phillips

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Centers of excellence can be foundations for successful expansion in the new health care economy if they're focused on quality and patient-centered care.

New Jersey 'Village' Puts Health Care Under One Roof

System leaders describe planning, marketing integrative care facility at SHSMD conference

September 15, 2016

Brian Frankie

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Health system's leaders describe planning and marketing a center for services across the care continuum during a talk at the annual SHSMD conference.

Spectrum Health Attracts Consumers with Must-Have Products as it Develops an 'Ecosystem of Health'

Chief strategist of Michigan hospital system details growth plans during a keynote presentation at the SHSMD annual meeting.

September 14, 2016

Marty Stempniak

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Chief strategist of Michigan hospital system details growth plans during a keynote presentation at the SHSMD annual meeting in Chicago.

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2017 Environmental Scan

Trends in Chronic Care and Wellness for Patients and Consumers

Part one of a series from the American Hospital Association's 2017 Environmental Scan.

September 7, 2016

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Part one of a series on the American Hospital Association's 2017 Environmental Scan looks at lifestyles, consumerism and chronic care.

Treating International Patients a Priority for Many Hospitals

Effort growing among a number of organizations, including Johns Hopkins Medicine International, but pinpointing the exact number is difficult.

September 6, 2016

Bob Kehoe

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Foreign efforts are growing among a number of organizations, including Johns Hopkins Medicine International, which treats about 4,500 international patients a year with a variety of medical needs, says Pamela Paulk, president.